Support
Support is by email to support@cairnandflint.com, our one support address. We reply within 2 business days (Monday to Friday, not counting US federal holidays), unless we tell you otherwise directly: when Alex is away, an out-of-office reply gives you the new timeline, which can be 4 to 6 business days. Your client portal does these without writing to us: change your plan to another tier of the same service, cancel a monthly plan, resume a paused plan, ask to cancel an annual plan, change the card your plans are charged to, and raise a monthly allowance. Monthly plans renew on their own on that card. A website's monthly care is ended by email, because ending it means choosing to buy the code out or have the site taken down.
Separately, after you buy a service that needs something from you, you have 72 business hours (3 full business days: Monday to Friday, not counting US federal holidays, in your local time) to add it in your client portal.